Clients' rights are supported by all Health Centre staff and volunteers and are an integral part of the healing process. The staff and volunteers of the Health Centre work as a team to ensure clients' needs are met.

Clients have:

  • The right to quality care and treatment consistent with available resources and generally accepted standards.
  • The right to refuse treatment to the extent permitted by law and government regulations and to be informed of the consequences of his or her refusal.
  • The right to considerate and respectful care, with recognition of their personal dignity and consideration of the psychological, spiritual and cultural variables that influence their perception of illness.
  • The right, within law, to privacy and confidentiality concerning healthcare. Clients or their legal designated representatives have access to the information contained in the medical records, within the limit of the law.
  • The right to know, at all times, the identity, professional status and professional credentials of healthcare personnel as well as the name of the healthcare provider primarily responsible for his or her care.
  • The right to an explanation of care concerning his or her diagnosis, treatment, procedures and prognosis of illness in terms the patient can be expected to understand.
  • The right to be advised, in non-clinical terms, of information needed in order to make knowledgeable decisions on consent or refusal of treatments. Such information should include significant complications, risks, benefits and alternative treatments available.
  • The right to be informed of the facility's rules and regulations pertinent to conduct. Patients are entitled to information about the mechanism for the initiation, review and resolution of patient complaints. Clients who need interpreting services will be provided with an interpreter.
  • The right to be advised if the facility proposes to engage in or perform research associated with his or her care or treatment. The patient has the right to refuse to participate in any research projects.
  • The right to care and treatment in a safe environment.